Your privacy is important to us. At Zebra Taxi Service India, we are committed to protecting your personal information and ensuring transparency regarding how we collect, use, store, and safeguard your data. This Privacy Policy explains our practices regarding your personal information when you use our taxi booking services, mobile application, and related services. By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information to provide and improve our services:
- Personal Information: Name, phone number, email address, and profile photo.
- Location Data: Real-time location during active rides for navigation, ride tracking, and safety.
- Payment Information: UPI IDs, payment transaction details, and wallet information. Payments are processed through third-party payment providers.
- Device Information: Device type, operating system, device identifiers, and IP address.
- Usage Data: Ride history, preferences, app usage patterns, ratings, and reviews.
- Communication Data: Messages, calls, and customer support interactions.
How We Use Your Information
We use your information for the following purposes:
- To connect passengers with nearby drivers and facilitate ride bookings.
- To calculate ride fares, estimated arrival times (ETA), and optimize routes.
- To process payments and manage user accounts.
- To improve app performance and develop new features.
- To send ride updates, service notifications, and promotional offers.
- To ensure passenger and driver safety, prevent fraud, and verify identities.
- To comply with applicable laws and respond to lawful requests from authorities.
Data Storage and Security
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Our security practices may include:
- Encryption of sensitive information during transmission using SSL/TLS protocols.
- Secure payment processing through third-party payment providers.
- Regular security updates and appropriate access controls.
- Storage of information on secure servers with restricted access.
Location Data
Zebra Taxi Service India uses location data to facilitate taxi bookings and provide navigation and ride-tracking services.
- Location access is used during active rides and when necessary for ride-related functionality.
- Your location may be shared with the assigned driver or passenger to facilitate the ride.
- You can manage location permissions through your device settings.
- Location information is not sold to third parties.
- Location data may be processed by mapping and navigation service providers to support ride functionality.
Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With drivers or passengers to facilitate bookings and active rides.
- With payment processors to complete transactions.
- With service providers who assist us in operating our services.
- With mapping and navigation providers to support location-based functionality.
- When required by applicable law or to protect our rights, users, and safety.
Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable legal requirements.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Update or correct your profile information.
- Request deletion of your account and personal information.
- Request a copy of your personal data.
- Withdraw consent where applicable.
- Opt out of promotional communications.
Account and Data Deletion
You may request the deletion of your account and associated personal information. To request account or data deletion, please contact our support team using the contact details provided below. Certain information may be retained where required by applicable laws or for legitimate purposes such as resolving disputes, preventing fraud, and maintaining transaction records.
Children's Privacy
Our services are not intended for individuals who are not legally eligible to use taxi booking services. We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected unlawfully, we will take appropriate steps to address the issue.
Third-Party Services
Our application may use third-party services such as payment processors, mapping services, analytics providers, and notification services. These providers may process information necessary to deliver their respective services. Their processing practices are governed by their own privacy policies and applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our application or other appropriate channels. The updated Privacy Policy will become effective when published. Your continued use of our services after the updated policy becomes effective will be subject to the revised policy.
Version: 1.0
Effective Date:
October 28, 2026